Should I put everything in one AI agent or create several focused agents?

One agent can run many workflows, but we recommend keeping agents focused, each with a clear line where it begins and ends, for example one BDR agent and one support agent. You can also have one BDR agent per customer type and make each an expert at its one thing. Different customer types need different instructions, and one prompt full of if it is this, do that rules gets long and hard to maintain.

If you package solutions as snapshots (for example a 24/7 answering service, review generation and speed to lead), put each solution in its own agent, so each snapshot holds one agent with one workflow that does one thing.